Setting the Chrome browser to use a secure DNS may also bypass the Child Safe filter. Log in to My Virgin Media. Account - Cable. Learn more. I recently noticed that Web Safe erroneously reported changes as not saved but pressing Ctrl + Shift + R to refresh page showed they had been saved. Contact the site operator for further help. Options. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. com 9. Child Safe & Web Safe can easily be bypassed with a Public DNS, Web Proxy, Apple Relay or a VPN. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with all of our broadband packages at no extra cost. Does Web Safe work on Virgin Media WiFi Web Safe only works when you’re connected to your Virgin Broadband at home. 1. Service and repairs at no extra cost If your Virgin Media kit needs repairing, we’ll get you video calling, streaming and emailing again as quickly as possible. 100 nslookup protonvpn. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. What is it in the private PMs that is being said and fixing the problem?!! I don’t understand why this happening. 1. QuickStart, set up and connections. Internet not working on Mac even though all other devices are ok in Security matters a week ago; Re: Child Safe Not Working in Security matters a week ago; Web safe not working in Switched On Families a week agoFrom the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Child safe is not working. 168. Please enter your email. Please. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. shows connected to Virgin Media Business. Internet not working on Mac even though all other devices are ok From the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanksChild safe/websafe in Switched On Families 13 hours ago; Child Safe not working 6 months in Security matters Thursday; Re: Web Safe incorrectly blocking our website in Security matters a week ago; Child Safe/Web Protection off but still blocking websites in Security matters 2 weeks ago; Child safe in Switched On Families 2 weeks agoIf the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. 8. I have just noticed child safe is not working, have signed into my account but despite saving the settings it still remains switched off. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. My question is why are so many Virgin media users seeing these Access Denied issues compared to other service providers?Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. The 2nd one again was to wait but they gave me a reference number to follow up with their IT team. In order to look into this for you further, we'll send you a private message on here. Unlike some posts here, I want Child Safe to work. Lee_R. What AS Name is reported when you visit following example shows an AS Name of Virgin Media:. I’ve seen previous posts suggesting going to the 1. Introducing 1. Networking and WiFi. I keep getting the message seen in the attached picture. When child safe was switched on, I couldn’t access any dodgy websites (like porn or gambling etc). I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMy Virgin Media, making managing your account easier with all your information in one place. Hi chg194 . in Security matters 12-10-2023No there is not; technically not possible. 50 per month. Web Safe: Web Safe will not automatically be set to on. on 03-09-2022 19:15. We would like to show you a description here but the site won’t allow us. Child safe not working in Security matters Tuesday; Child Safe not working in Security matters 2 weeks ago; Installed Web Safe on Mac. For more tips on how to keep your kids safe online, visit Internet Matters. Home Phone. 1. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. e. same issue for me as well, seems to be a wider issue than they think it is. Child safe - not blocking unsuitable websites in Security matters Monday; Websafe not working in Switched On Families Monday; Child safe not working in Switched On Families Sunday; Child safe not blocking sites in Security matters Saturday; web safe not working in Switched On Families a week agoWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. My Virgin Media App. on 27-08-2023 09:39. Virgin Media; My Virgin Media; Shop; Help;. Subscribe to this message's RSS feed. Not good enough. and they all return the same result: ⋮ Non-authoritative answer: Name:. If you changed the computer's network settings to use any Public DNS does that re-gain access. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Virgin Media. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Child Safe not working in Switched On Families yesterday; Hi, The main reason I joined up is that I cannot enable Web Safe/ Child Safe. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. It gives me a message that says: "The entered credential or authentication information does not work or are no longer accepted by provider. 1) I thought the results wouldnt show but they did. 1. The process will be quite similar for other top VPNs like PIA, Cyberghost,. on 06-03-2023 16:05. 8. Are you able to visit -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tried every browser, device, incognito mode etc. SpeedMethod 2: Flush DNS Cache. It’ll automatically detect and remove viruses, malware, ransomware and spyware. I've flagged this with VM before and nothing happened. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. I checked the DNS entries for NordVPN. Try computers with Cisco’s OpenDNS using 208. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. ISPs use blacklists to block specific sites as well. web safe not working in Switched On Families a week ago; Child Safe Not Working in Security matters a week ago; Top. 1 Kudo. If it’s not a technical issue you need help with then we’re here to support you on. 0 KudosThanks for the quick reply. Changing Virgin Media Web Safe Settings on a Mobil. Web Safe is not implemented on the router - it's in place upstream in the Virgin Media network. Not able to access websafe_setting page (able to go to update_profile page). Login in the the Virgin Media online account and try the to enable websafe. So there is a list of the following possibilities: 1) Blocked IP . Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. It's been on since the start. What to do if Virgin Media Web Safe isn't working. Please help. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. Child Safe - Disabled ( if Enabled expect to bloc access to. " This has been the same for 3 days now. Stay safe online. 3. It looks like my websafe setting is switched to off. Since the work being done on the email service (16/06/23) my wife's email has been not updating and is last message is the one on the16th June. Please can you advise? This is what I see when I go to this site: AS Name Virgin Media AS Number 5089 Cloudflare Data Center LHR I recently joined Virgin Media and haven't modified any setti. Security matters. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. SpeedFrom the device on which Web Safe is not working: what AS Name value is reported when you visit are you able to visit site? BTW: is there are reason why you are access the old Web Safe page? -- I'm a Very Insightful Person, I'm here to share knowledge, I. Anyway, I recently moved house (August) and kept the same package. Thanks for getting back in touch, the child safe is working the way it should, with some sites that are moderately new or have a feature that does not trigger standard child/web safe features then it would be the case of applying that website manually into the list to block, have you done this. Virgin Media; My Virgin Media; Shop; Help;. The service status page is now working, with the following message. com nslookup protonvpn. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. 8. Stay safe online. 168. 1 site and checking AS Name value says Virgin Media and it does. Browse Virgin Media Virgin. Account - Mobile. So I requested a password reset. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in. I'm on a top, up to date laptop using an up to date browser and I've tried three using Windows 11. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsQuickStart, set up and connections. Having problems with Websafe again. If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. It’s no wonder your reader in Cheshire can’t get any service from Virgin Media (Your Problems, last week). Options. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. Problems in the last 24 hours. I advise that. If it was a scam, they will be able to help and protect you from falling victim to fraud. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Networking and WiFi. Email not working. I do not pay the extra £3 a month for the internet security. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksParental controls are a set of tools designed to protect and keep children safe online. 100 nslookup protonvpn. It won’t cost you anything to send messages to 7726 and it means we can investigate the sender. run the Standard test and confirm the. Set Virus Safe to On ( on is normally ok for VPNs. Tried to use the radio buttons on websafe. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Networking and WiFi. 1. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable site categories automatically: Suicide and self-harm These categories will remain. So you can kick back and enjoy yourself, knowing somebody’s got your. Child safe not working. Log in to your Virgin Media account using your email address and password. 1 You may want to start by seeing what your site report looks like using a tool like Blocked. Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoVirgin Media broadband is the top choice for those seeking unmatched speed, making it ideal for gamers, streaming enthusiasts, and busy households. 1 — the Internet’s. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Use the old Web Safe page (shown on left) until Virgin Media resolve ongoing issues with the their new page (shown on right). on 03-09-2022 19:15. 100 and 194. Can we ask if your child safe is enabled in your Virgin Media account and that you’re not using a VPN. Good luck. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Joining in. If you’ve activated Child Safe or Virus Safe, when other members of the family try to access a site that has been determined to be. Lee_R. " I cannot fix this. I'm very sorry for the issue you're having with Child Safe. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). Web Safe requires the use of Virgin Media DNS to work. If the AS Name does not contain Virgin Media then:. I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. Virgin Media offers an Essential broadband package to customers who receive Universal Credit or other forms of government financial help. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Does the issue persist if you disable Web Safe? FYI: to turn Web Safe off use the primary account holder's authentication credential here My Virgin Media | Virgin Media and then:. Staying safe online with Virgin Media Web Safe. on 30-05-2023 10:07. 3. Try a different DNS to confirm access which should bypass VM web safe. Tuning in. Home Phone. I tried to connect with configure router to use Virgin Media DNS at 194. Look out for the envelope in the top right-hand corner. Calls to 159 will be charged at the usual national rate call, which is usually included in your mobile package’s minutes. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. Either the customer can't move the sliders or they can but without effect. I don't work for Virgin Media, I'm a VM customer. We would like to show you a description here but the site won’t allow us. Switch on Child Safe. Please help! 🙂. Hi, can you help me, I have the same issue where I want to turn off web safe but am unable to access the manage settings page for the web - 5104291. Virgin Media customers can get unlimited online protection. Please help me resolve this. . I have tried several times over the last month with the same results. com -u username:password. Stream from Virgin Media. 0. Our Web Safe settings are : ++ Virus Safe - Enabled ++ Child Safe - Disabled I dare not revisit that page as what we have works for us. VM will not dispatch any technicians while an area fault exists. Browse Virgin Media Virgin Media Community. I am not on any VPN. 1 site and checking AS Name value says Virgin Media and it does. All fine with these devices if I use mobile data so it’s defo something to do with the Wi-Fi. com (blocked by Web Safe), bestvpn. Regards - 5395816. . Hi chg194 . If the AS Name does not contain Virgin Media then: if Hub is in modem mode and third party router is used then confi. Virus Safe - Enabled. Stay safe online. SpeedWebSafe Settings will not save - applying Childsafe settings or websites (eg TikTok). Staying safe online with Virgin Media Web Safe. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. No there is not; technically not possible. Glad to hear that you spoke with our team to look to get this resolved for you @MRSH. Virgin TV 360. Thanks for taking the time to contact us via the Community. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. TAlmontaser. The following example shows an AS Name of Virgin Media: If the AS Name is not Virgin Media then look at whether the DNS settings is manually set on the device or, if using the Hub in modem mode, on the router. It is showing as switched on but nothing is being blocked. I have plenty of ways of safeguarding stuff that comes in - the real frustration with virgins service is the complete radio silence when they implement updates which don’t work for about a week and you. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. and they all return the same result: ⋮ Non-authoritative answer: Name: protonvpn. Manage Your Account. Account - Cable. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. There’s a network fault in your area. A new secure password will be generated for you. However no idea of how long that might take. Hi Shaz - unfortunately this issue has been going on for several weeks and there is no fix provided by Virgin - weeks of excuses but no-one has managed to change this as yet sadly. All the domains I tried work fine on Virgin Media. 8. Stream from Virgin Media. In the meantime, we can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. Direct from Virgins help pages. 4. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Browse Virgin Media Virgin Media Community. org. Thanks for joining our help forums and for your first posts here, glad to have you on board! A warm welcome to the VM community. At the moment, yes, he thinks that was Virgin Media Virus Safe that blocked the connection to our website. 100 nslookup protonvpn. Experiencing connection issues or faults? Check your Virgin Media service status here. Navigate to the My Apps tab and select Web Safe from the menu. Learn more Have I. Enter your credentials and press OK to log into the router settings menu. Click the big on/off icon to connect. We would like to show you a description here but the site won’t allow us. Please can you advise. 123. Certain ISP's around the world, and Virgin Media specifically, are using a service called "web safe" which is a service that is blocking domains from being accessed through certain devices. Apple Mail not working over home broadband, everything else is OK in Networking and WiFi yesterday; Virgin media web email account not working in Email yesterday; My modem keeps making a whining noise in Networking and WiFi yesterday; Intermittent buffering (Twitch / Youtube etc) in Speed yesterdayI have WebSafe ChildSafe enabled, and use it to block websites (including roblox. 1 or whatever else you like. . When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi can anyone help my email account is not working I've tried using my email app on my phone I've tried using chrome Web page and my - 5139004. never-displayed Additional options Related Device or Service. Web Safe does not block all unsafe or inappropriate online content & is intended only to assist parents with keeping their family safe online. Reply. Try both Mac and Windows. a month ago. 1. Step 3 If the fraud originated from a text message, forward the text free of charge to 7726 and we will work to block the number from our network. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline number suddenly stopping working today less then 24. Virgin Media takes online safety seriously. 1. 1. . We would like to show you a description here but the site won’t allow us. However, adult sites are not blocked. £8p/m extra or included with Gig1 or Volt. 100 and 194. 123 and 194. I am able sign in to tv go app and webpage. I am more than happy to take a look into this for you. Learn more Have I. If it’s not a technical issue you need help with then we’re here to support you on. Networking and WiFi. VM web safe not working (unable to configure it or turn it on/off is a regular source of complaint on the forums) and it works via VM DNS. Please help me resolve this. Browse Virgin Media Virgin Media Community. Options. Unless virgin is specifically blocking the IPs of your. I'm having the exact same issue, I'd be very grateful if you could help resolve it, I've also tried on various computers, browsers, same problem. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. Follow these steps: 1. I have tried to turn off websafe but cannot reach account settings as the webpage is not working and comes up with the 'oops. 1 for Families |. If you’d like to change the. 2) Some sort of malware on devices. What to do if Virgin Media Web Safe isn't working. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. Login in the the Virgin Media online account and try the to enable websafe. . Click the big on/off icon to connect. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. Manage Your Account. o. Virgin Phone Switchover. My Virgin Media App. Great to hear that this is now working, be sure to keep us updated with how you get on. Apologies you are having issues with saving changes to your account. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Unlike some posts here, I want Child Safe to work. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. Web safe settings not working. Hi, I've seen this problem mentioned so many times but nobody's 'fixes' work. --. There are no guarantees that my advice will work. So I’ve gone in. For fraudulent e-mails, forward to phishing@virginmedia. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. CyberGhost VPN – Tools optimized to fix Virgin Media VPN issues. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Hi TAlmontaser, Thank you for reaching back out, we are sorry, any I T ticket raised can take up to 10 days however it is usually a lot quicker, I was able to check this our end and it does look like it is now working and we are able to change it. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Packages. Try again to see if problem persists. Manage Your Account. 1. OpenDNS provide instructions here :. Select “Firewall”. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Have not changed anything at our end. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Web Safe will help you block access to web sites known to be infected or to distribute Malware. I've just signed up with Virgin Media and singing in to my account has been nothing but a. Options. I have followed the thread and the AS Name I get is below AS Name AVAST Software s. * Call costs may vary. Account - Cable. My Virgin Media App. A VPN could also be used to bypass the Child Safe adult content filters. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. any help would be helpful. VIRGIN MEDIA has announced a new bonus for full fibre and telly customers which should keep their smartphones, tablets, laptops and desktop PCs safe from attack. SpeedVirgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. . Re: Web safe settings not working. 9. This has been working for ages without any issues. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Any help appreciated. All its engineers are on our doorstep here in Essex. Entertain me; Broadband Deals. . Apply the Public DNS to the computer / device / your own Router i. Web safe provides ultimate protection when using the internet. I've been trying for many days to turn off web safe but it is impossible, when I click on manage web settings I'm taken to a page that - 5360412. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). 168. The Web Safe function was working properly for the full year that I was. com nslookup protonvpn. i keep getting the following message : “Sorry the changes you made were not saved, please try again” see the below screenshotIf you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. Speed Child Safe not working in Security matters 3 weeks ago; Child Safe Not Working in Security matters 4 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; Child safe locks auto- enabled can’t change? in Security matters 17-10-2023; I can't seem to change the settings for Websafe. Stay safe online. Security matters. I have effectively worked around this in a similar way. com nslookup protonvpn. ct Mark as Helpful Answer. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. I have also looked into the Virgin F-secure online security thing for £3 p/m but the links to that page all don’t work and the links to register to get 3 free mo. 1. 1. My Virgin Media App. See. 0 Kudos.